Owner concerns should never be ignored

The biggest reason Rex, Aletta, and Tom should be voted off the Board is that they chastise owners who have concerns about GM performance and adamantly refuse to hold the GM accountable for one of the most critical aspects of her job – owner satisfaction. And, they have spent thousands of our assessment dollars misusing the attorney in an attempt to silence criticism of the GM’s management style that many perceive as autocratic, divisive and unfair.


Refusal to listen

When over 800 people complained about how the GM is performing (by signing petitions) and stated that they have no confidence in her ability to lead our organization, the correct response by both the GM and the Board would have been to look at what the customers are complaining about and find a fix. However, the Board’s solution was to silence her detractors by yelling “Enough is enough!” and then give an irrelevant litany of her deferred maintenance accomplishments. I propose that during this recall election, Rex, Aletta, and Tom need to be held accountable for refusing to listen to, or correct, ANY of the extraordinarily high number of owners’ complaints about the GM.

Refusal to accept owner oversight

Before I was elected to the Board, I campaigned on the principle that there should be owner oversight in relation to personnel issues. I ran for the Board because of my expertise in HR and employee contract negotiations and proposed performance standards that would be linked to the GM compensation as well as, customer service ratings as part of the GM’s performance evaluation.

The Board’s reaction to my proposal was not only “NO,” It was “HELL, NO.” The Board refused to design a system that allowed ANY owner input into the GM’s evaluation and compensation. Additionally, President Rex’ strategy for keeping the decision-making overly consolidated and away from owner involvement is to refuse to have owner oversight committees even on an ad hoc basis.

I personally brought several recommendations to the Board to increase owner-involvement in oversight of insurance, investments, legal services and personnel, none of which got approved. The Board is steadily moving away from effective means for using owner expertise in governance and controlling costs.   Rex simply uses his authority as President to appoint work groups of two Board members so he can exclude owners and  Directors he does not agree with or he wants to punish. This politicizing control is, in my view, a Machiavellian abuse of power, and it prevents the creation of a system that would produce (significantly) better results for the membership.

Refusal to treat owners as customers

That, my fellow neighbors and homeowners, is the way your current HOA Board of Directors is refusing to utilize much-needed owner expertise while simultaneously dismissing your right to complain about the performance of staff that you pay to manage this community responsibly. Pay more. Get less.

 

4 thoughts on “Owner concerns should never be ignored”

    1. I get it that people don’t want to get involved because that’s how I felt the first 12 years. I just can’t walk away right now until I am confident that SCA has a governance system in place that will allow owners to be as involved or as uninvolved as they choose, and the system is good enough to prevent our Board (regardless of the quality of the Directors) from being taken advantage of by unscrupulous agents.

  1. Hi Nona,
    I realize that community manager is a professional position. With over 7k households in Sun City Anthem that contain many retired professionals the job would require a sharp executive. However, when I randomly googled community manager salary I was unable to come up with anything over 100k. Am I using the wrong job description?

    1. Community Association Manager is a licensed position that normally is employed by a management company. Salary is around $100K, but larger Sun City HOAs in our geographic market may pay up to $175K or so. SCA needs a personnel committee to protect us from liability and stop wasting money. The GM here is paid too much and is given too much power.

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