How to handle or screw up the most challenging HOA issues

This blog starts with an article by Elite Management Services advising HOAs on what systems must exist to deal with challenging problems, e.g., an equitable internal procedure to resolve complaints.

Then, I mention that I have proposed some Governance Structure changes to build those systems because of the huge cost imposed on homeowners if the manager or board refuses to respond to the complaint on the merits and instead chooses to pay an attorney to silence the complainer.

The blog shows what happened to me in 2017. SCA homeowners were forced to pay $204K over the $90K 2017 legal services budget to Clarkson and $84K in bubudgeted funds to a CPA firm to unlawfully remove me from my elected seat on the board and to sabotage the recall elections against Rex Weddle, Tom Nissan, Aletta Waterhouse, and Bob Burch.

Nona’s Notes

The author of this article, Elite Management Services, is talking to self-managed HOAs. In the last two paragraphs above, they make a pitch to offer their management services as “experts” and “professional help in the form of an HOA management company” who can take over for overwhelmed boards.

I have offered some proposals to the SCA Board in 2025 to alleviate the deficiencies in SCA’s current complaint resolution practices to more effectively deal with owner dissatisfaction.

For example,

“5. Have a formal complaint procedure.” is another example where SCA spent tens of thousands of dollars unnecessarily on attorneys fees IN MY CASE ALONE because the former manager and Boards did not have an equitable procedure for addressing LEGITIMATE complaints.

Below is a two-page summary of my complaints and my proposed solution that was rejected without good cause, prevented from being on the Board’s open agenda or accurately recorded in the HOA’s official records, and was used in retaliation as the basis for removing me from my elected seat on the Board without the manadatory removal election by a defamatory, false accusation that I had put matters before the Board from which I stood to make a profit.